I’VE been attracting call centers as of late and asked to grace their office for an interview but before giving in my staple question would always be, “For which post do you want me?” and I”d always get this response: “Call center agent.” This ends the conversation.
I have nothing against call center agents. Matter of fact, my brother used to work in one of the pioneers in the call center industry. I still recall his American accent and how he would correct me whenever I would pronounce an English word incorrectly. My defense would be, “I speak Filipino English not American English” although I know that didn’t make sense. English will always be English and Filipino is Filipino, right?
To hear my brother speak with that twang while on the phone always awed me but it never inspired me to get into the kind of job as his. I even thought of it as a difficult one. I understand that we’re both designed for different jobs that’s why I never yearned to be in his shoes and he’s never thought of writing as an exciting task.
So when I received a call from another call center last night, I had no worries about leaving my sleeping baby for awhile in the bedroom because I knew the talk won’t take long. However, I was surprised when the person on the other line offered me a job I find really interesting. After putting down the handset, I gave our conversation a long good thought. I don’t discount my current job so I have to weigh things very well before coming up with a final decision.
I just realized that call centers have a lot to offer, too. When my brother was still working in one, I would always hear terms such as agent, team leader and the like. I never thought there’s room for those in the writing profession such as myself.